Shipping Policy
At Prime Enterprises Inc, we strive to ensure that your orders are delivered in a timely and efficient manner. Please review our updated shipping policy below.
Shipping Locations
We ship to all locations within the United States. Unfortunately, at this time, we do not offer international shipping.
Age Restriction
All products are sold with the understanding that the purchaser is 21 years of age or older. By placing an order, you confirm that you meet this age requirement. We do not ship to individuals under the age of 21.
Shipping Costs
Shipping charges may vary based on several factors, including:
- Location and Distance: Shipping costs are calculated depending on your shipping address and the distance from our warehouse.
- Weight of the Package: Heavier items may incur additional shipping fees based on the total weight of your order.
- Shipping Method: Standard shipping is available, and expedited shipping options may be offered at an additional cost.
Please note: Shipping charges will be communicated to you once your order is confirmed. We will contact you directly with the final shipping cost when we reach out for payment details.
Free Shipping
We may offer free shipping promotions or discounts from time to time. These offers are subject to terms and conditions and will be communicated during the promotional period.
Processing Time
Orders are typically processed within 1-2 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.
Delivery Times
Delivery times may vary based on your location and the shipping method chosen:
- Standard Shipping: Typically delivered within 3-7 business days.
- Expedited Shipping: Delivered within 1-3 business days.
Please note that delivery estimates are provided based on normal shipping conditions and do not account for delays due to unforeseen circumstances.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the status of your delivery. Please allow 24-48 hours for the tracking information to update.
Shipping Delays
While we do our best to ensure timely delivery, shipping delays may occasionally occur due to factors outside our control, including but not limited to:
- Weather conditions.
- Carrier delays.
- Unforeseen issues such as natural disasters or pandemics.
If your shipment is delayed, we will keep you informed and work with the shipping carrier to resolve the issue as quickly as possible.
Failed Delivery
If a delivery attempt is unsuccessful due to an incorrect address or failure to receive the package, you may be responsible for additional shipping fees for redelivery.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at info@primeenterprises.us or 901-558-3751. We will work with the carrier to investigate and resolve the issue. Please retain all packaging materials and photographs of the damage for documentation purposes.
Shipping Restrictions
Due to certain state or local regulations, some products may not be eligible for shipment to specific locations. We will inform you if your order cannot be processed due to shipping restrictions.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at:
Prime Enterprises Inc
4692 American Way, Memphis, TN – 38118
Email: info@primeenterprises.us
Phone: 901-558-3751
Updated Shipping Policy
This Shipping Policy may be updated periodically, and any changes will apply to all previous, current, and future transactions. Please check this page for the most current policy information.