Return Policy
At Prime Enterprises Inc, we are committed to providing quality products to our customers. If you are not fully satisfied with your purchase, we are here to help. Please review our return policy carefully before making any purchases.
Return Eligibility
We accept returns under the following conditions:
- Unopened Products Only: The product must be in its original, sealed packaging, unused, and in the same condition as when it was shipped.
- 30-Day Return Window: Returns are accepted within 30 days from the date of purchase. If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.
- Age Restriction: All products are sold with the understanding that the purchaser is 21 years of age or older. No returns will be accepted from individuals under the age of 21.
- No Returns for Legal Changes: We do not accept returns due to changes in local, state, or federal laws that affect the legality of the product in the buyer’s jurisdiction.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Opened or used products.
- Products damaged after delivery due to improper handling by the customer.
- Custom or special-order items.
- Products restricted by local laws or regulations that change after the purchase.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a certain number of days, depending on your card issuer’s policies.
- Partial Refunds: In some cases, partial refunds may be granted if the product is not in its original condition, is damaged, or has missing parts not due to our error.
Return Shipping
- Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Restocking Fee: A restocking fee may apply to some returned items, particularly bulk orders or items requiring special handling.
No Returns or Exchanges Due to Misuse
Prime Enterprises Inc is not liable for any misuse of our products. Products that are damaged or malfunction due to misuse, neglect, or improper handling will not be eligible for return, refund, or exchange.
Contact Us
If you have any questions regarding returns or need assistance with a return, please contact us at:
Prime Enterprises Inc
4692 American Way, Memphis, TN – 38118
Email: info@primeenterprises.us
Phone: 901-558-3751
Updated Return Policy
This Return Policy is subject to updates, and any updates will apply to all previous, current, and future transactions. Please check this page for the most current policy information.